EDUCATION

 

 

MA International Tourism Management

London Metropolitan University, February 2005 – September 2006

Dissertation: Fair trade in tourism: a study of the implications of the further liberalisation of tourism services     
 

Master in Business Administration – Specialisation: Tourism 

Escuela Superior de Turismo de Valladolid (Spain), August 2002-June 2003

Dissertation: The role of NGOs and sustainable development in the Pantanal region of  Brazil    
 

BS Business Administration and Tourism, Travel and Commercial Recreation

The University of North Carolina at Greensboro (USA), August1998-May 2002

 

 

EMPLOYMENT

 
 

Strategic Sales Planner       ARAMARK (London, UK) 

January 2009 – Present  
 

Responsibilities:

• Carrying out research and analysis of opportunities and prospective clients – leading to the design of competitive and culturally aligned bids and proposals
• Analysing prospective client’s corporate social responsibility objectives and ensuring that the organisation can match and continue to deliver common targets        
• Analysing the general catering market, sector and competition environments 
• Managing the calendar of business prospects and devising and applying the appropriate contact strategy.

 
 

Corporate Social Responsibility Manager/Sales                                Searcys 1847 (London, UK)

January 2008 – January 2009  
 

Responsibilities:

• Managed the overall CSR efforts of the Organisation
• Headed the Organisation’s CSR Steering Group and worked with other departments to meet corporate sustainability goals
• Developed and tracked key performance indicators via the development of tailored assessment questionnaires
• Developed and implemented an internal CSR survey used to compile metric data and show the Organisation’s yearly goals and results
• Prepared summary of goals and achievements and compiled the Organisation’s CSR Report (unpublished)
• Promoted industry leading best practices in sustainability for sourcing of foodservice related
• products and services, advising teams on how to find environmental benefits and managing social issues;
• Created and facilitated educational opportunities on trends and innovations in the  sustainability field for employees
• Managed the Organisation’s relationship with NGOs and philanthropic organisations,  integrating them into the business and developing pro-active programmes. 
• Reported directly to the Head of Sales and assisted with every aspect of the contract catering sales process
• Responsible for reaching annual sales targets through the successful completion of tender processes
• Managed key business-to-business relationships and maintained relationships with existing clients
• Designed and composed sales documentation including marketing collateral, pre-qualification and tender responses
• Produced and delivered bid presentations.

  

 

Trainee Manager                                                                Searcys 1847 (London, UK)

September 2006 – December 2007   
 

Training and development in the areas of:  Sales and Events Management; Marketing; Health and Safety; Corporate Social Responsibility; Banqueting Operations; Restaurant and Bar Operations; Human Resources; Accounts and Finance. 
 

Projects undertaken:

• Formulated the company’s CSR Policy and Statement
• Designed Company wide promotional materials and press releases
• Remodelled the Organisation’s nominated supplier manual
• Implemented accounting procedures at newly rewarded contracts
• Managed and coordinated corporate and social events
• Managed and operated banqueting, restaurant and bar facilities. 

 

  
 

Accounts & Administrative Assistant                                            Searcys 1847 (London, UK)

February 2005 – August 2006 
 

Responsibilities:

• Produced financial reports, account reconciliation and general ledger transactions
• Coordinated the human resources function
• Managed payroll
• Performed general office management.

 

   
 

Events Manager                              Renaissance Sao Paulo Hotel/ Marriott International (Brazil)

April 2004 – January 2005 
 

Responsibilities:                                     

• Planned and coordinated internal, corporate and social events
• Managed reactive events sales for short lead events
• Responsible for writing proposals, booking rooms, and creating function sheets
• Created daily financial and room occupancy reports
• Managed two interns. 

 

 

LANGUAGES

• Portuguese: native speaker
• English: fluent
• Spanish: fluent
• French:  intermediate

 

 

SOFTWARE APPLICATIONS EXPERIENCE

 

 

• MS Office (Outlook, Word, Excel and PowerPoint).
• CRM: Goldmine
• Event Management: Fidelio Front Office and Sales & Catering; SFA; and Events Perfect.
• Accounting: Multisoft Consulting; and SunSystems.

 
 
 

References available upon request